Brazil Mandates Human Customer Service in 20 Seconds for 183 Million Users Starting Today

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Brazil customer service rules 2026 reached a new level of specificity today as Decree 13,135 entered into force, giving 183 million internet users an enforceable right to reach a live human customer service agent within 20 seconds on the phone or immediately by chat, across telecoms, fintechs, e-commerce platforms, and ride-sharing services. — Tech Times

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